Complex Scheduling
Managing pickup and delivery schedules across Singapore while accommodating customer preferences and service capacity constraints.
Case Study / Knock Knock
Premium laundry service app.
KnocKnocK Laundry offers premium dry cleaning, load wash, and laundry services to your door with free pick up & delivery island-wide in Singapore. Rated one of the best laundry services, serving 50,000+ families.
The Challenge
Digitising premium laundry services.
Knock Knock needed a mobile-first platform that could handle complex scheduling, real-time tracking, and premium customer expectations.
Service Transparency
Customers needed real-time visibility into laundry status, pricing transparency, and clear communication about timelines and special handling.
Mobile-First Experience
Creating an intuitive app that handles complex bookings, payments, and customer communication while maintaining premium UX standards.
The Solution
Real-time mobile platform.
We built a comprehensive mobile application with intelligent booking, real-time tracking, and AI-powered logistics optimisation.
Online Booking System
Sophisticated scheduling with real-time availability, automated slot suggestions, route optimisation, and special request handling.
Real-Time Scheduling
Live status updates from pickup through processing to delivery, with push notifications and SMS alerts at every stage.
AI Logistics
Machine learning algorithms for route planning, demand prediction, and capacity management across Singapore island-wide.
React NativeNode.jsSocket.ioMongoDBExpress.jsReduxPush NotificationsGeolocationPayment Gateway
Results
Outstanding app performance.
The app quickly became one of the top-rated laundry service platforms in Singapore's competitive market.
50K+
Singapore families served with premium door-to-door laundry services.
4.8★
App Store rating reflecting exceptional user experience and service quality.
10K+
App downloads with consistent growth in user base and engagement.
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